Processes, techniques, and tools in this article, i would like to discuss about the processes and techniques associated with knowledge management, as well as the tools that are used in organizations where it is practiced. Successful knowledge management strategies build on existing assets. This article examines the ways and means to build a successful knowledge management system and the process by which essential components of the knowledge management. Knowledge management km is the process of creating, sharing, using and managing the knowledge and information of an organization. Knowledge management strategies and applications intechopen. The book starts with discussions about knowledge and what it means for business practitioners, moving into discussions about how to manage and audit knowledge, followed by the challenges of organizations to deal with. Knowledge management km is the processes used to handle and oversee all the knowledge that exists within a company. Keywords management strategy, germany, knowledge management. The goal of this book is to provide a comprehensive overview of knowledge management by examining its objectives, scope, strategy, best practices.
Special thanks is extended to those who participated in the case studies by sharing the details of their strategies. Knowledge transfer strategy transfer of knowledge and best practices in order to improve operational quality and efficiency. It goes home after work and is free to leave the company. Knowledge management maturity has been a major topic of research in recent years kochikar 2000, ehms and langen 2002, kpmg 2003, pee et al. While many knowledge management maturity models have been proposed, details on how an entitys maturity can be assessed remains elusive pee et al. While appropriate hardware is essential, the key to successful knowledge.
Draft guidelines for managers of functional programmes, attachment 5 5. Knowledge management strategy must be dependent on corporate strategy. Knowledge management in theory and practice kimiz dalkir mcgill university. Pdf a strategy for knowledge management researchgate. Aligning knowledge management with business strategy. This knowledge management strategy will seek to come up with a strategy that will fill the gaps as well as contribute towards wiser objectives and outcomes. Knowledge management may also include new knowledge creation, or it may solely focus on knowledge sharing, storage, and refinement. Comprehensive guide to knowledge management smartsheet.
A draft scope for the knowledge management strate gic plan, attachment 4 4. The field of knowledge management identifies two main types of knowledge. In april 2017, kmwg met for the first time and commissioned a stakeholder mapping exercise to understand how networks, alliances, and other initiatives are engaged in knowledge management related to universal health coverage uhc and health systems strengthening hss. Which knowledge management approach, or set of approaches, will bring the most value to the company. Work models the characteristics of the type of work will help determine which model works best. The previous articles in this module introduced the term knowledge management and presented some real world examples of how knowledge management works in contemporary organizations. Knowledge management km is a process that deals with the development, storage, retrieval, and dissemination of information and expertise within an organization to support and improve its.
An institutions strategy for knowledge management must be firmly rooted in its core competencies, embedded in its work processes and linked tightly to its main products. As the article argues, having a knowledge management system is no longer a luxury and instead, it has become a business imperative along the lines of automation and process improvement. A straightforward guide to leveraging your companys intellectual capital by creating a knowledge management culture. Knowledge management strategy 251 knowledge audit 253 gap analysis 256 the km strategy road map 257. In august 2008, resources from the programme of work and budget pwb 200809 plus. Dennis and others published three knowledge management strategies. Background strategies for protecting knowledge retention policies, circulation of knowledge mentoring and creating communities of practice regulatory framework in 2001 the dpsa established the lkm unit in the service delivery branch. Most transac tions are currently free of charg e w. Uneces knowledge management strategy builds on a number of principles drawn from good practice. Knowledge management is a joint responsibility of all staff and. Knowledge management km comprises a range of strategies and practices used by an organization to identify, create, represent, distribute, and enable adoption of insights and experiences.
Designing a successsful km strategy information today books. Knowledge management is based on the idea that an organisations most valuable resource is the knowledge of its people. An established discipline since 1991 citation needed, km includes courses taught in the fields of business administration, information systems. Practical knowledge management best practices 123 strategic knowledge management best practices. Knowledge management as an organizational innovation has been with us for more than a decade. How to build a successful knowledge management system. Organisations are told that they will not survive in the modern knowledge era unless they have a strategy for managing and leveraging value from their intellectual assets, and many km lifecycles and strategies have been proposed. Knowledge management strategies for business development is a fascinating topic for business leaders and clevel executives. The draft process for the development of a knowledge management strategy, attachment 2 which will also be discussed by the knowledge management strategy advisory group, attachment 3 3.
Knowledge management is seen as a business process, integrating knowledge, people, processes, strategies, techniques and technologies. The km strategy should balance people, process, and technology concerns. While it is still true that km is about people and human interaction, km systems have come a long way and have evolved from being an optional part of km to a critical component. United kingdom knowledge management km is the process of capturing, developing, sharing, and effectively using organisational knowledge knowledge management, 2014. Analysis of knowledge management within five key areas. Knowledge management practices in the infotech sector, followed by othe km chronicles, travelogue 2,o which is called knowledge management tools and techniques. Coordinate the knowledge management activities for the fspg consult on the implementation of knowledge management practices act as a nodal point on transverse knowledge management matters in the fspg develop, maintain and administer transverse knowledge databases act as a link between national knowledge management policy and provincial. Knowledge hierarchies, knowledge markets, and knowledge communities. There are many taxonomies that specify various kinds of knowledge. Pdf purpose the purpose of this paper is to study the influence of organizational environment on the selection of knowledge. Core organizational value and joint responsibility of all staff in unece, knowledge management is recognized as a core value that is an integral part of the organizational culture. The principles and practice of knowledge management by. This is a knowledge management book covering the theories, frameworks, models, tools, and supporting disciplines that are relevant to both the student and the practitioner. Knowledge management is not only about managing these knowledge assets but also.
Knowledge management strategy is a general, issuebased approach to define operational strategy and objectives with specialized km principles and approaches. Serban, jing luan in the early 1990s, corporations coined the concept and movement of knowledge management, which is an institutional systematic effort to capitalize on the cumulative knowledge that an organization has. To help executives, the institute has developed a framework that associates specific knowledgemanagement strategies with specific challenges that. It refers to a multidisciplinary approach to achieve organisational objectives by making the best use of knowledge. The complete guide to knowledge management offers managers the tools they need to create an organizational culture that improves knowledge sharing, reuse, learning, collaboration, and innovation to ensure mesurable growth.
One of the early knowledge management strategies that knoco was involved with was the km strategy for mars inc, developed in 2004. Before we explore knowledge management theories and strategies, lets start with an overview of the meaning of knowledge. Strategic investments represent the companys choicesoptions so as to enable and enhance the processes outlined earlier e. According to bhatt 1, business and academic communities. Knowledge production is the process were new organizational knowledge is created and is synonymous to. It is the process through which organisations create and use their institutional or collective knowledge assets. The paper focuses particularly on the relationship. This article discusses the dimensions, strategies, and motivations that organizations employ for better knowledge management. While the knowledge management processes section dealt with the general ways knowledge can be managed, this section tackles longterm knowledge management strategy. Their input, advice, and lessons learned, both successes and failures, have been incorporated into this document so that we may all apply better strategic management processes in our organizations. But the range of different knowledge management strategies on offer can.
Therefore, the extent to which an organisation performs well, will depend, among other things, on. Isbn 97895356170, eisbn 97895356187, pdf isbn 9789535146056, published 20171121. Keywords knowledge management, knowledge management strategy, public. Knowledge management relies on an understanding of knowledge, which consists of discrete or intangible skills that a person possesses. When implementing a knowledge management initiative the knowledge management. This paper draws on primary and secondary data to propose a taxonomy of strategies, or schools. A companys knowledge management strategy should reflect its competitive strategy.
Such insights and experiences comprise knowledge, either embodied in individuals or embedded in organizational processes or practice. Muhammad mohiuddin, norrin halilem, sm ahasanul kobir and cao yuliang. By focusing on identifying staff needs and issues, activities and initiatives can be recommended with the confidence that these will have a clear and measurable. Knowledge management strategy results management framework. Introduction knowledge management km has been the subject of much discussion over the past decade. It is important to remember that knowledge management is not about managing knowledge for knowledges sake. Knowledge management strategies for business development. Adopted by market leaders who shape the future direction of their sector. Knowledge management is the transformation of knowledge in the form of insights, understandings, and practical knowhow that we all possess in other manifestations like books, technology, practices, and traditions within organizations of all kinds and in society. Based on more than 25 years experience helping leading organizations develop and implement knowledge management km strategies, we have identified numerous best practices for designing an effective km strategy.
Choosing your knowledge management strategy semantic scholar. Developing a knowledge management strategy provides a unique opportunity to gain a greater understanding of the way the organisation operates, and the challenges that confront it. As a discipline, it has reached a state of maturity where. Finally, uhc2030 can learn from other organizations in setting up the right knowledge sharing. This strategy covered items such as the business drivers, the vision, the current status, and the critical knowledge areas for mars. Technology and people related techniques bring to knowledge management the ability to carry out knowledge management processes quickly, efficiently and costeffectively, making it an enabling solution. Trbs transit cooperative research program tcrp research report 194. This knowledge management tools and techniques manual is the first release of a description of some of the key knowledge management km methods, tools, technologies, and techniques to be considered for selection within a km implementation initiative, especially in small and mediumsized enterprises. It is important to remember that knowledge management is not about managing knowledge for knowledge s sake. Knowledge management km has been the subject of much discussion over the past decade. The complete guide to knowledge management index of. To help executives, the institute has developed a framework that associates specific knowledge management strategies with specific challenges that. For a more comprehensive discussion and definition, see my knowledge management definition.